{"id":20661,"date":"2024-04-09T08:01:20","date_gmt":"2024-04-09T07:01:20","guid":{"rendered":"https:\/\/www.petroni.hr\/faqs\/"},"modified":"2024-10-11T12:33:19","modified_gmt":"2024-10-11T11:33:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.petroni.hr\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\n<div id=\"wp-block-themeisle-blocks-advanced-columns-b65c28ad\" class=\"wp-block-themeisle-blocks-advanced-columns alignfull has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-center\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-70ac2897\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-advanced-columns-6f264f64\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-e25a6a61\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 class=\"wp-block-heading\">FAQ&#8217;s<\/h2>\n\n\n\n<div id=\"wp-block-themeisle-blocks-accordion-aaa22f4c\" data-has-schema=\"true\" class=\"wp-block-themeisle-blocks-accordion exclusive  is-style-default\">\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Kako mogu rezervirati kamper?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>You can book a camper through our website or by emailing info@petroni.hr.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Koja dokumentacija je potrebna prilikom preuzimanja rezerviranog vozila?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Upon vehicle pickup, you will need a valid personal identification document (passport\/national ID card), driver&#8217;s license of category B, and a credit card (for deposit). The driver must be at least 25 years old.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Kakva je politika otkazivanja rezervacije?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Our cancellation policy varies depending on the type of reservation and the notice period for cancellation. The details are outlined in our vehicle rental terms and conditions.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Mogu li putovati izvan zemlje s iznajmljenim kamperom?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Yes, traveling abroad is usually possible, but check with our staff about possible restrictions and additional costs.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>\u0160to je uklju\u010deno u cijenu najma?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>24\/7 telephone assistance, mandatory third-party liability insurance, comprehensive vehicle insurance (with the lessee&#8217;s deductible matching the security deposit amount), passenger insurance, toilet chemicals, one gas bottle, a full tank of clean water, an empty tank for wastewater, a clean toilet cassette, a radio device, a water hose, a power cable + power adapter, and vehicle leveling blocks. The mileage is limited to 300km per day (900km weekend).<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Postoje li skriveni tro\u0161kovi?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>No, all costs listed in your offer\/confirmation are final. We believe in transparency and want you to clearly understand what you will be paying. There are no additional fees or hidden costs unless you change your reservation. However, it is important to note that we have some specific exclusions that we would like to draw attention to.<br\/><br\/><strong>Exclusions:<\/strong>Accidents and damages:<span class=\"highlight\"> <\/span>Although we strive to provide you with a worry-free experience, accidents can happen. In the event of any external damage to the vehicle (on the upgrade and chassis), caused by the renter or an unknown perpetrator, the deposit will not be refunded until the vehicle is repaired or until a written statement is obtained from the insurance company regarding the amount of the bonus loss that the lessor incurs until returning to the previous bonus level, and that the insurance has no subsequent claims from third parties regarding the recovery of damages caused by the renter. The lessee is responsible for repairing any damage caused by an unknown perpetrator up to the amount of the security deposit. <\/p>\n\n\n\n<p>Fuel and toll charges: Please note that fuel and toll expenses are the responsibility of the passengers and are not included in the quoted price. <\/p>\n\n\n\n<p>Low fuel: If the vehicle is returned with less fuel than at the time of rental, the renter will be charged for the missing fuel, plus a service fee according to the fueling rate. <\/p>\n\n\n\n<p>Extra kilometers: If you exceed the included kilometers in your reservation (300 kilometers), you will be charged per additional kilometer. Any excess is charged at 0,30\u20ac\/kilometer.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Mogu li preuzeti kamper na jednom mjestu i vratiti ga na drugo?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Of course! You can end the rental at a different location than where you started. Please note that an additional transfer fee applies if you choose different pick-up and drop-off locations. <\/p>\n\n\n\n<p>The price list with additional options can be found in the rental terms or on the &#8220;Book Now&#8221; page.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Nudite li transfere kampera na aerodrom?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Of course! We offer camper transfers to multiple locations (airports).<br\/>CROATIA: Zagreb, Rijeka &#8211; Krk, Zadar, Split, Dubrovnik, Pula;<br\/>SLOVENIA: Ljubljana;<br\/>HUNGARY: Budapest;<br\/>AUSTRIA: Vienna.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Prilikom rezervacije kampera imam dodatnu naplatu \u201ctro\u0161ak pripreme\u201d. \u0160to to zna\u010di?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>The item &#8220;preparation cost&#8221; covers all the vehicle preparation expenses for pickup, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete camper cleaning<\/li>\n\n\n\n<li>Toilet cassette chemicals<\/li>\n\n\n\n<li>Full tank of clean water<\/li>\n\n\n\n<li>1x full gas cylinder<\/li>\n\n\n\n<li>1x cleaning set<\/li>\n\n\n\n<li>AdBlue<\/li>\n<\/ul>\n\n\n\n<p>Also, upon vehicle pickup, our staff will provide you with detailed instructions on how to use the camper to facilitate your journey.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Mogu li iznajmiti kamper na 2 dana?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Unfortunately, we cannot rent a camper for two days. During the high season, the minimum stay is 10 nights, in the mid-season it is 7 nights, and in the low season, it is 5 nights. For more information about the seasons and duration, please feel free to contact us.  <\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Pla\u0107am li depozit prilikom preuzimanja vozila?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Yes. A deposit is paid when picking up the vehicle. The deposit can only be paid with a credit card. It is retained during the trip and can be deducted up to 30 days after the vehicle is returned. The deposit covers additional costs upon return, such as extra kilometers, an empty fuel tank, missing equipment, etc. . If the vehicle is returned undamaged and in accordance with the rental terms, the deposit will be refunded within 15 days (+\/- 5 days), depending on the bank&#8217;s processing time for the deposit refund.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Gdje mi je dopu\u0161teno putovati (EU, otoci i sl.) ?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>You can travel freely to EU countries and\/or Croatian islands. Send us an inquiry, and we will provide you with detailed information about travel options and any additional costs. <\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Ne radi mi Truma grijanje\/bojler. Nudite li servis?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Of course! We are the only authorized service in Croatia for all devices installed in campers\/caravans and offer repair services for your campers\/caravans. Feel free to contact us and schedule your appointment today. Our educated staff will address your issues.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Kupio\/la sam kombi i \u017eelim ga pretvoriti u kamper. Mo\u017eete li mi pomo\u0107i?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>You&#8217;ve come to the right place. Along with our servicing, we also offer custom camper conversions tailored to your preferences. Everything you&#8217;ve envisioned can be realized with the guidance of our staff during consultations. <br\/>Feel free to contact us and schedule your appointment today.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-themeisle-blocks-accordion-item\"><summary class=\"wp-block-themeisle-blocks-accordion-item__title\"><div><strong>Tra\u017eim odre\u0111eni artikl za kamper, ali vidim da toga nemate. Mo\u017ee li se naru\u010diti preko vas?<\/strong><\/div><\/summary><div class=\"wp-block-themeisle-blocks-accordion-item__content\">\n<p>Of course! Send us an inquiry, and we will do our best to provide you with the specific item. We have a wide range of offerings from our suppliers, and we are sure to find the right item for you.<\/p>\n<\/div><\/details>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-20661","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s | Petroni - rent | sale | service | conversions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petroni.hr\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s | Petroni - 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